DROPPA Privacy Policy

Effective Date: December 3, 2025

This Privacy Policy explains how DROPPA (referred to as "we," "us," or "our"), an online food and parcel delivery application, collects, uses, discloses, and safeguards your information when you use our mobile application ("DROPPA" or the "App") and our services.

Your privacy is important to us. By using the App and our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information about you in several ways:

A. Information You Provide Directly

• Account Data: When you create an account, we collect your name, email address (info@idroppa.com), and a secure password.

• Order and Transaction Data: When you place an order (food, grocery, or parcel), we collect details related to the transaction, including the products/services ordered, delivery instructions, payment method used, and amount charged.

• Delivery Information: We collect the sender’s and recipient’s names and physical delivery addresses necessary to complete the delivery service.

• Communications: We collect information from your communications with us, such as customer support inquiries or feedback.

B. Information Collected Automatically

• Location Information: We collect precise location data from your device while the App is running, which is essential for pairing you with nearby restaurants/stores, connecting you with delivery partners, and tracking order progress.

• Usage and Device Information: We collect information about how you access and use the App, including device model, operating system, unique device identifiers, IP address, access dates and times, and pages/features viewed.

• Log Data: Server logs automatically record information about your interactions with our services.

2. How We Use Your Information

We use the information we collect for the following primary purposes:

• To Provide Services: To fulfill your orders (food, grocery, and parcel), process payments, and communicate with you about your transactions.

• To Improve Service Quality: To enhance and improve the functionality, quality, and user experience of the DROPPA App.

• Customer Support: To provide effective customer support, respond to your inquiries, and resolve issues.

• Safety and Security: To verify your identity, prevent fraud, and protect the security of our users and services.

• Marketing and Promotions: To send you updates, promotions, and personalized offers related to DROPPA services, subject to your communication preferences.

• Legal Compliance: To comply with legal obligations and regulatory requirements.

3. Sharing Your Information

We may share your information with the following parties:

• Delivery Partners (Couriers): We share your delivery name, address, phone number (if provided), and delivery instructions with the independent delivery partners to enable them to complete the delivery.

• Vendors (Restaurants/Stores): We share information about your order with the relevant restaurant or store to prepare your items.

• Payment Processors: Your payment information is securely shared with third-party payment processors to complete transactions.

• Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., cloud hosting, analytics, marketing).

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Your Choices and Controls

You have the following controls regarding your personal data:

• Account Information: You may review, update, or delete your account information at any time by logging into your account settings.

• Location Information: You can control the App’s ability to collect location information through your device settings. However, disabling location services may affect your ability to use core delivery features.

• Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions contained in those emails.

5. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no electronic transmission or storage system can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your data.

6. Children's Privacy

DROPPA is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected Personal Data from a child under the age of 16, we will take steps to delete that information promptly.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@idroppa.com